Client Terms & Conditions of Service

Effective Date: August 3, 2026
Last Updated: August 3, 2026

 

Welcome

Thank you for choosing Island Breeze Luxury.

We appreciate the opportunity to assist you in creating exceptional travel experiences. Whether you are planning a relaxing getaway, a luxury cruise, an all-inclusive vacation, an escorted tour, a family adventure, or a once-in-a-lifetime celebration, our goal is to make your travel planning as seamless and enjoyable as possible.

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Island Breeze Luxury provides professional travel planning, consultation, and reservation services designed to simplify the travel experience while advocating for our clients before, during, and after their journey.

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Travel involves numerous independent suppliers, changing government regulations, and circumstances beyond anyone's control. These Client Terms & Conditions of Service have been created to clearly explain our professional relationship, outline each party's responsibilities, and establish the terms under which our services are provided.

 

Our commitment is simple:

• Professional guidance

• Honest recommendations

• Personalized service

• Transparent communication

• Exceptional client care

We encourage you to read this Agreement carefully before authorizing any travel arrangements.

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Our Commitment to You

At Island Breeze Luxury, we believe exceptional travel begins with exceptional service. Every itinerary we design is tailored to your unique preferences, backed by professional expertise, trusted supplier relationships, and personalized support before, during, and after your journey.

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These Terms & Conditions are intended to establish clear expectations, protect both you and our agency, and ensure that every travel experience is built on transparency, professionalism, and mutual understanding.

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Thank you for placing your trust in Island Breeze Luxury. We look forward to helping you create unforgettable memories.

 

 

1. Acceptance of this Agreement​

These Client Terms & Conditions of Service ("Agreement") govern all travel planning, consultation, reservations, bookings, and related services provided by Island Breeze Luxury ("Island Breeze Luxury," "we," "our," or "us").

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This Agreement becomes effective when you:

• Request a travel quotation;

• Authorize us to research or arrange travel services;

• Pay a planning fee, deposit, or final payment;

• Electronically sign or otherwise accept these Terms;

• Authorize us to process a reservation; or

• Continue with travel arrangements after receiving these Terms.

 

If you make travel arrangements on behalf of additional travelers, you represent and warrant that you have the authority to accept these Terms on behalf of every member of your travel party. You agree that each traveler will be bound by these Terms & Conditions as though they had accepted them individually.

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If any traveler in your party does not agree with these Terms, travel arrangements should not be made on their behalf.

 

2. Our Role as Your Travel Advisor​

Island Breeze Luxury is an independent travel advisory company.

Our role is to provide professional travel planning services, destination expertise, supplier recommendations, reservation assistance, itinerary management, and ongoing travel support.

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We act as an independent professional travel advisor and as an intermediary between you and independent travel suppliers, including but not limited to:

• Airlines

• Cruise lines

• Hotels

• Resorts

• Tour operators

• Destination Management Companies (DMCs)

• Rail operators

• Car rental agencies

• Ground transportation providers

• Travel insurance companies

• Activity and excursion providers

• Other travel-related service providers

 

Although we carefully evaluate and recommend suppliers based on our professional experience, industry relationships, and available information, we do not own, operate, manage, or control these suppliers.

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Accordingly, Island Breeze Luxury is not responsible for the acts, omissions, errors, delays, cancellations, insolvency, financial default, bankruptcy, negligence, overbooking, schedule changes, itinerary modifications, labor disputes, mechanical failures, service interruptions, or other actions of any travel supplier.

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All transportation, accommodations, tours, cruises, excursions, insurance policies, and other travel services are provided subject to the terms and conditions established by the individual supplier.

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By confirming a reservation, you agree to be bound by each supplier's terms, conditions, cancellation policies, refund rules, baggage policies, and other contractual requirements.

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Whenever possible, Island Breeze Luxury will advocate on your behalf to help resolve supplier-related issues; however, we cannot guarantee any particular outcome, refund, credit, upgrade, exception, or accommodation.

 

3. Professional Travel Planning Services​

Island Breeze Luxury provides professional travel planning services that extend well beyond making reservations.

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Our services may include:

• Destination research

• Personalized recommendations

• Resort and hotel selection

• Cruise planning

• Itinerary design

• Supplier coordination

• Travel documentation assistance

• Reservation management

• Dining and excursion recommendations

• Travel support before departure

• Assistance during travel, when reasonably available

• Post-travel follow-up

 

Our recommendations are based upon information available at the time services are provided. Supplier offerings, pricing, amenities, schedules, and government regulations may change without notice.

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Because every itinerary is customized to your unique travel preferences, the value of our professional services exists independently of whether travel ultimately occurs.

 

4. Client Responsibilities​

To help ensure a successful travel experience, clients agree to:

• Provide complete and accurate personal information.

• Carefully review all quotations, confirmations, invoices, itineraries, and travel documents immediately upon receipt.

• Notify Island Breeze Luxury promptly of any errors or discrepancies.

• Ensure that all traveler names exactly match government-issued identification.

• Meet all payment deadlines established by suppliers.

• Obtain and maintain all required travel documentation.

• Verify passport validity, visa requirements, vaccination requirements, and entry regulations.

• Comply with all airline, cruise line, hotel, resort, and destination policies.

• Review supplier cancellation and refund policies before authorizing reservations.

• Maintain accurate contact information throughout the planning process.

• Promptly notify Island Breeze Luxury of any changes that may affect travel arrangements.

 

Failure to fulfill these responsibilities may result in denied boarding, refused entry, additional supplier fees, cancellation of reservations, or loss of prepaid travel expenses. Island Breeze Luxury shall not be responsible for losses resulting from inaccurate information, missed deadlines, incomplete documentation, or failure to comply with supplier or governmental requirements.

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5. Quotes, Pricing & Availability​

All travel quotations provided by Island Breeze Luxury are based on pricing, availability, taxes, fees, exchange rates, and supplier information available at the time the quote is prepared.

 

Travel pricing is dynamic and may change at any time prior to confirmation and payment. Airlines, cruise lines, hotels, resorts, tour operators, and other suppliers frequently adjust pricing, availability, promotions, and inventory without prior notice.

Unless otherwise stated in writing, quotations do not guarantee availability or pricing.

Reservations are not considered confirmed until:

• Any required deposits have been received;

• The reservation has been accepted by the travel supplier; and

• Written confirmation has been issued.

 

Quoted prices may not include optional services, gratuities, government taxes, resort fees, baggage fees, passport or visa costs, travel insurance, excursions, seat assignments, or other supplier-imposed charges unless specifically identified in your quotation.

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Island Breeze Luxury is not responsible for price increases that occur before your reservation is confirmed.

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Once travel has been confirmed, any subsequent price reductions, promotional offers, or supplier incentives remain solely at the discretion of the travel supplier.

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While we will gladly assist in requesting applicable price adjustments whenever permitted by the supplier, we cannot guarantee refunds, credits, upgrades, or repricing after a reservation has been confirmed.

 

6. Deposits, Payments & Professional Planning Services​

Certain travel arrangements require deposits to secure reservations. Deposit amounts, payment schedules, and final payment dates are established by the individual travel supplier and will be communicated during the booking process.

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Failure to make required payments by the supplier's stated deadlines may result in:

• Automatic cancellation of reservations;

• Loss of deposits;

• Supplier-imposed cancellation penalties;

• Loss of promotional pricing;

• Additional fees to reinstate reservations, if permitted.

 

Island Breeze Luxury is not responsible for cancellations resulting from missed payment deadlines. Clients remain responsible for monitoring payment due dates provided in their travel documents.

 

7. Professional Planning Services​

Island Breeze Luxury provides professional travel planning, consultation, itinerary design, supplier coordination, and reservation management services.

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These professional services require significant research, industry expertise, supplier coordination, and time regardless of whether travel ultimately occurs.

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Should Island Breeze Luxury implement planning or consultation fees for certain services, those fees will be clearly disclosed before work begins and are separate from supplier deposits, cancellation penalties, or travel costs.

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Unless otherwise stated in writing, professional planning fees are non-refundable because they compensate for professional services already performed.

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Our professional recommendations are based on information available at the time services are provided. Because supplier offerings, pricing, amenities, schedules, and government regulations may change without notice, Island Breeze Luxury cannot guarantee that information obtained after travel confirmation will remain unchanged.

 

8. Air Travel Policy​

Island Breeze Luxury specializes in comprehensive vacation planning rather than stand-alone airline ticketing. When airfare is included as part of a vacation package or bundled itinerary arranged through one of our participating travel suppliers, Island Breeze Luxury may coordinate the air arrangements as part of the overall travel experience.

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Unless airfare is included as part of a vacation package arranged through one of our participating travel suppliers, clients are responsible for purchasing their airline tickets directly through the airline or another booking platform of their choice.

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As a courtesy, Island Breeze Luxury may assist clients by:

• Researching available flight options;

• Identifying schedules compatible with their itinerary;

• Recommending airports or routing options;

• Providing general airfare guidance.

 

Final responsibility for purchasing airfare, selecting flights, verifying traveler information, and accepting the airline's terms and conditions rests solely with the traveler.

 

Clients are responsible for ensuring that:

• Traveler names exactly match government-issued identification;

• Flight dates correspond with all travel reservations;

• Flight times allow adequate connection time;

• Airport selections are correct;

• Airline baggage policies are reviewed;

• Airline check-in requirements are met.

 

Once airfare has been purchased directly by the traveler, all changes, cancellations, schedule modifications, refunds, credits, seat assignments, baggage issues, and other airline-related matters must be handled directly with the airline or the entity through which the ticket was purchased.

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Although Island Breeze Luxury will make reasonable efforts to assist clients in understanding airline policies and available options, we cannot modify airline reservations that were not issued through our agency and cannot guarantee any specific outcome regarding airline decisions.

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Island Breeze Luxury shall not be liable for losses arising from airfare purchased independently, including but not limited to pricing changes, schedule changes, cancellations, missed flights, denied boarding, baggage fees, seat assignments, airline operational decisions, or airline insolvency.

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9. Passports, Visas & Travel Documentation​

Travel documentation requirements vary by destination and are subject to change without notice. It is each traveler's sole responsibility to obtain, possess, and maintain all documentation required for travel.

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Required documentation may include, but is not limited to:

• Valid passports

• Required visas

• REAL ID-compliant identification (for applicable domestic air travel)

• Entry permits

• Transit visas

• Vaccination certificates

• Health declarations

• Customs documentation

• Other government-required travel documents

 

Many countries require that passports remain valid for at least six (6) months beyond the date of entry or return. Some destinations impose additional entry requirements, including proof of onward travel, proof of sufficient financial resources, parental consent documentation for minors, criminal background restrictions, or other government-imposed conditions.

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Island Breeze Luxury may provide general guidance regarding documentation requirements; however, we do not guarantee the accuracy or completeness of information supplied by foreign governments or travel suppliers.

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Clients are solely responsible for verifying current entry requirements with the appropriate government authorities, embassies, or consulates before departure.

Failure to obtain or present proper travel documentation may result in denied boarding, refusal of entry, quarantine, deportation, cancellation of travel arrangements, or other expenses, all of which shall be the sole responsibility of the traveler.

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Island Breeze Luxury shall not be responsible for any losses, expenses, delays, or disruptions resulting from incomplete, expired, inaccurate, or missing travel documentation.

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10. Health, Medical Needs & Accessibility​

Travelers are responsible for determining whether they are medically fit to travel and for consulting with their physician or other qualified healthcare provider regarding any medical concerns before departure.

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Certain destinations, cruise lines, airlines, resorts, or governments may require vaccinations, medical documentation, health screenings, or other health-related requirements prior to travel.

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Clients are solely responsible for ensuring compliance with all applicable health requirements imposed by suppliers or governmental authorities.

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Island Breeze Luxury does not provide medical advice and cannot determine whether a destination or travel itinerary is appropriate for any individual's medical condition or physical abilities.

 

11. Accessibility & Special Accommodations​

Island Breeze Luxury is committed to assisting travelers with accessibility needs whenever possible.

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Clients requiring accommodations—including, but not limited to:

• Wheelchair-accessible rooms

• Mobility assistance

• Service animal accommodations

• Dietary accommodations

• Medical equipment

• Oxygen arrangements

• Accessible transportation

• Visual or hearing accommodations

• Other special requests

 

Clients must notify Island Breeze Luxury before booking whenever possible.

While we will make every reasonable effort to communicate requested accommodations to travel suppliers and advocate on your behalf, we cannot guarantee that requested accommodations will be available or provided unless confirmed directly by the supplier.

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Clients remain responsible for determining whether the accommodations provided meet their individual needs.

 

12. Travel Insurance​

Island Breeze Luxury strongly recommends that every traveler purchase comprehensive travel insurance.

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Travel insurance can provide valuable protection for unexpected events, including but not limited to:

• Trip cancellation

• Trip interruption

• Medical emergencies

• Emergency medical evacuation

• Baggage loss or delay

• Travel delays

• Supplier insolvency (where covered)

• Severe weather

• Natural disasters

• Illness or injury

• Other unforeseen circumstances

 

Coverage varies significantly between insurance providers and individual policies.

Clients are responsible for reviewing the policy terms, exclusions, coverage limits, pre-existing condition provisions, and claim procedures before purchasing any insurance policy.

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Island Breeze Luxury does not guarantee the availability, scope, or payment of benefits under any insurance policy.

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Any descriptions of insurance coverage provided by Island Breeze Luxury are intended for general informational purposes only and do not modify, replace, or interpret the actual insurance contract.

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Claims are determined solely by the insurance carrier according to the terms of the policy purchased.

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13. Declining Travel Insurance​

Clients who decline travel insurance acknowledge and accept that they may be personally responsible for financial losses resulting from:

• Cancellation penalties

• Supplier default

• Medical emergencies

• Weather events

• Government travel restrictions

• Illness

• Injury

• Family emergencies

• Missed connections

• Lost baggage

• Other unforeseen events

 

By declining travel insurance, the traveler assumes these financial risks and agrees that Island Breeze Luxury shall not be responsible for any losses that may have been covered under an available insurance policy.

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14. Changes, Cancellations & Refunds​

Travel plans occasionally change. Requests to modify or cancel travel arrangements are subject to the policies, penalties, and deadlines established by the applicable travel supplier.

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Island Breeze Luxury does not establish supplier cancellation policies and has no authority to waive supplier-imposed penalties or refund requirements.

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Clients are responsible for reviewing all cancellation terms before authorizing a reservation.

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Cancellation requests should be submitted in writing whenever possible to avoid misunderstandings.

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Changes or cancellations may result in:

• Loss of deposits

• Cancellation penalties

• Supplier change fees

• Fare differences

• Loss of promotional pricing

• Complete forfeiture of prepaid travel expenses

 

Any refunds issued are subject solely to the policies of the applicable travel supplier.

Refund processing times vary by supplier and payment method and may require several weeks or longer.

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Island Breeze Luxury is not responsible for supplier processing delays or denied refund requests.

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If professional planning fees have been charged, those fees compensate for services already rendered and are non-refundable unless otherwise stated in writing.

 

15. Supplier Responsibility​

Island Breeze Luxury acts solely as an intermediary between travelers and independent travel suppliers.

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Travel services are provided by companies that are not owned, managed, supervised, or controlled by Island Breeze Luxury.

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Accordingly, Island Breeze Luxury assumes no responsibility or liability for the acts, omissions, negligence, financial condition, bankruptcy, insolvency, service failures, schedule changes, cancellations, overbooking, labor disputes, mechanical failures, delays, strikes, equipment substitutions, itinerary changes, or other actions of any travel supplier.

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This includes, but is not limited to:

• Airlines

• Cruise lines

• Hotels

• Resorts

• Tour operators

• Car rental agencies

• Rail companies

• Ground transportation providers

• Excursion operators

• Travel insurance companies

• Destination Management Companies

• Independent contractors

 

Whenever possible, Island Breeze Luxury will advocate on behalf of its clients in resolving supplier-related concerns; however, we cannot guarantee any particular outcome, compensation, refund, credit, upgrade, or exception.

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All supplier services remain subject to the supplier's own terms and conditions. Nothing in this Agreement shall be interpreted as creating a warranty or guarantee regarding the performance of any travel supplier.

 

16. Force Majeure​​

Island Breeze Luxury shall not be liable for any failure or delay in performing its obligations when such failure or delay results from circumstances beyond our reasonable control.

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These events may include, but are not limited to:

• Severe weather

• Hurricanes

• Tornadoes

• Floods

• Wildfires

• Earthquakes

• Volcanic activity

• Pandemics

• Epidemics

• Public health emergencies

• Acts of God

• War

• Terrorism

• Civil unrest

• Government actions

• Border closures

• Travel advisories

• Airline or transportation disruptions

• Labor strikes

• Supplier insolvency

• Power outages

• Internet outages

• Cybersecurity incidents

• Mechanical failures

• Any other unforeseen event beyond our reasonable control

 

In such circumstances, Island Breeze Luxury will make reasonable efforts to assist clients in obtaining available alternatives, supplier credits, or refunds where permitted.

However, we cannot guarantee that suppliers will provide refunds, credits, or alternative travel arrangements.

 

Clients acknowledge that unforeseen events are an inherent risk of travel. Island Breeze Luxury shall not be liable for delays, cancellations, interruptions, additional expenses, or losses resulting from Force Majeure events beyond our reasonable control.​

 

 

17. Baggage, Personal Property & Independent Activities​

Travelers are solely responsible for their baggage, personal belongings, valuables, travel documents, medications, and electronic devices throughout their journey.

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Island Breeze Luxury is not responsible for:

• Lost baggage

• Delayed baggage

• Damaged baggage

• Lost passports

• Lost personal property

• Theft

• Damage to personal belongings

 

Claims relating to baggage or personal property must be made directly with the airline, cruise line, hotel, insurance company, or other responsible supplier.

 

18. Independent Activities​

Island Breeze Luxury is responsible only for travel services that we arrange.

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If clients independently book excursions, transportation, tours, accommodations, activities, restaurants, or other services outside of our agency, those arrangements are entirely separate from our professional services.

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Island Breeze Luxury assumes no responsibility or liability for independently arranged services, regardless of whether recommendations were provided.

 

19. Client Conduct & Right to Refuse Service​

Island Breeze Luxury is committed to providing professional, respectful, and enjoyable travel experiences for all clients.

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Clients agree to conduct themselves lawfully, respectfully, and responsibly throughout the planning process and during travel.

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Island Breeze Luxury reserves the right to refuse, suspend, or terminate services at any time if a client:

• Engages in unlawful conduct

• Becomes abusive, threatening, or harassing toward our staff or suppliers

• Knowingly provides false information

• Attempts fraudulent payment or chargeback activity

• Violates supplier rules or destination laws

• Endangers themselves or others

• Engages in conduct that materially interferes with travel arrangements

 

If services are terminated due to client misconduct, clients remain responsible for all supplier charges, cancellation penalties, and any additional expenses resulting from their actions.

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Island Breeze Luxury shall have no obligation to provide refunds for professional services already performed.

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20. Electronic Communications & Document Delivery​

To provide efficient service, Island Breeze Luxury primarily communicates with clients electronically, including by email, secure online forms, electronic signatures, client portals, and, where appropriate, text messaging.

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By engaging our services, you consent to receive travel-related communications electronically, including but not limited to:

• Quotations

• Invoices

• Itineraries

• Travel confirmations

• Supplier notices

• Payment reminders

• Travel alerts

• Terms & Conditions

• Required travel documents

 

Electronic copies of travel documents shall be considered originals for all business purposes.

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Clients are responsible for reviewing all electronic communications promptly and notifying Island Breeze Luxury of any errors or discrepancies.

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Failure to promptly review travel documents does not relieve the traveler of the responsibilities outlined in this Agreement. Clients are responsible for ensuring that Island Breeze Luxury has their current email address, telephone number, and any other contact information necessary to communicate important travel updates.

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Electronic signatures, electronic acknowledgments, online acceptance, email confirmations, and other forms of electronic consent shall be deemed legally equivalent to original handwritten signatures to the fullest extent permitted by applicable law.

 

21. Email & Cybersecurity​

Island Breeze Luxury takes reasonable measures to protect client information; however, email communications and internet transmissions cannot be guaranteed to be completely secure.

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Clients acknowledge that electronic communications may occasionally be delayed, intercepted, altered, or affected by circumstances beyond our control.

For your protection:

• We will never request sensitive financial information through unsecured email.

• If payment instructions change unexpectedly, clients should verify those changes by telephone before sending funds.

• Clients should immediately notify Island Breeze Luxury if they receive suspicious communications claiming to be from our agency.

 

Island Breeze Luxury shall not be liable for losses resulting from fraudulent communications, phishing attempts, or cybersecurity incidents that occur outside of our reasonable control.

 

22. Payment Disputes & Chargebacks​

Island Breeze Luxury is committed to resolving concerns promptly and professionally.

If a client believes an error has occurred regarding charges or services, the client agrees to contact Island Breeze Luxury first to allow a reasonable opportunity to investigate and resolve the matter before initiating a chargeback or payment dispute.

Clients acknowledge that many charges collected by Island Breeze Luxury are immediately remitted to travel suppliers for confirmed reservations and are governed by supplier cancellation and refund policies.

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Initiating a chargeback for services that were authorized, provided, or subject to supplier cancellation policies may delay the resolution of the matter and may result in the suspension of future services.

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Nothing in this section limits any rights the client may have under applicable consumer protection laws.

 

23. Claims, Governing Law & Jurisdiction​

Island Breeze Luxury values long-term client relationships and encourages open communication to resolve concerns whenever possible.

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Clients agree to notify Island Breeze Luxury promptly of any concerns arising from travel services so that we may attempt to assist in resolving the matter with the applicable travel supplier.

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To the extent permitted by applicable law, any legal claim arising out of this Agreement shall be brought within one (1) year after the completion of the travel giving rise to the claim.

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This Agreement shall be governed by the laws of the State of New York, without regard to its conflict of law principles.

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The parties agree that any legal action arising from this Agreement shall be brought exclusively in the state or federal courts located in New York County, New York, and each party consents to the jurisdiction of those courts.

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If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

24. Changes to These Terms & Conditions​

Island Breeze Luxury reserves the right to update or modify these Client Terms & Conditions of Service at any time to reflect changes in applicable laws, supplier requirements, business practices, or the services we provide.

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The version in effect at the time a reservation is confirmed shall govern that booking unless otherwise required by law.

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The most current version of these Terms & Conditions will be available on our website.

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​Contact Information

If you have any questions regarding these Client Terms & Conditions of Service or your travel arrangements, please contact us.

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Island Breeze Luxury

Stormy Durham
Owner & Luxury Travel Advisor

📧 Email: stormy@islandbreezeluxury.com

📞 Phone: (863) 604-3988

🌐 Website: https://www.islandbreezeluxury.com

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Client Acknowledgment​

By requesting travel planning services, authorizing reservations, submitting payment, electronically accepting these Terms & Conditions, or otherwise engaging the services of Island Breeze Luxury, you acknowledge that you have:

• Read these Client Terms & Conditions of Service

• Had the opportunity to ask questions

• Understood your rights and responsibilities

• Agreed to be bound by these Terms & Conditions

• Accepted the applicable terms and conditions of all travel suppliers associated with your travel arrangements